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1. Delivery Times
At First Pom we aim to deliver all products at the order times stated (In Stock Poms - 48 hours, Poms to Order - 2-3 weeks) as soon as the payment is received. If for any reason the products do not arrive within the stated delivery times, First Pom will not accept responsibility for late delivery. However we will keep our customers informed of any delays.
2. Delivery Prices
The price of delivery is calculated by size and weight of the products.
3. Delivery Location
We will only deliver to the card holders postal address. This is to prevent fraudulent orders as is designed to make your online shopping more secure. If the delivery address given does not match the card holders address we may contact the customer to ascertain the correct address before we will proceed with the order. If we are not satisfied with the validity of details given we may refund any payment made back to the card and cancel the order. Upon doing so email confirmation will be sent to the customer with an explanation of why the action was taken.
4. Title of Goods
The goods remain the property of First Pom until the items have been paid for in full and delivery has been made.
5. Your Right to Cancel
You have a right to cancel your order up until 24 hours before despatch.
6. Our Right to Cancel
Prior to you receiving order confirmation from ourselves via email. In general we reserve all rights to cancel any order we feel is:
· Fraudulent
· Contains incorrect information, such as name, address, order details.
· Where the delivery address is not the same as the card holder address.
· Any order that is required for shipping outside the UK. In exceptional circumstances we also reserve the right to cancel any order up until the time of despatch. In the event that this may happen we will contact the customer in advance explaining why the order will be cancelled. Any payments made for such items will be refunded in full.
7. Payment
We currently accept payment by credit card and debit card. We currently accept the following cards:
· Visa
· Mastercard
· Eurocard
· Visa Debit
· Maestro
· Solo
· Delta
· JCB
8. Complaints and Grievances
We aim to provide a first class service for our customers, however we understand that on occasion mistakes can be made and misunderstandings arise. If you have a particular grievance or a problem with your order please dont hesitate to contact us at sales@firstpom.com quoting your order reference if you have one and your postcode by email to Please clearly state your concern and a representative will contact you as soon as is humanly possible.
9. Site Security
At First Pom we made it policy to not take credit card payments directly through our site. As you may be aware accepting credit card payments is fraught with problems, not least of which could lead to your details being intercepted over the internet. The First Pom website does not store or transmit any credit card information. The only details we request are:
· your name
· address
· phone number
· email address
All our payment transactions are undertaken by a 128bit secure server system maintained by Worldpay Ltd, a very well established internet merchant trading service which handles millions of transactions by customers on the internet all over the world. Once you have decided to purchase your item, your name and address etc will be transferred to their systems where you will be prompted to enter your card details in a secure environment. This can be checked by making sure your browser displays a Locked Padlock in the bottom right hand of the window.
Errors and omissions excepted. Your statutory rights are not affected by any of the terms in this document. |
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